Shipping Terms

Cuddl.bub do not accept responsibility for your item after it has left our premises. 

If you will not be at home during delivery hours, please choose an address where someone will be available to sign for and collect your parcel. 

If you notice any errors once your order has been placed, please inform us via email at hello@cuddlbub.com.au as soon as possible.

Australian Standard Shipping is sent by Australia Post. Shipping times can vary. Please allow 4 - 15 business days for delivery on orders. Once your order has shipped please check your emails for updates on your tracking number and progress of the delivery 

EXPRESS shipping is optional at checkout.

*Shipping for returns is non-refundable. 

Incorrect Address 

Cuddl.bub is not responsible for return shipping if customer enters the incorrect shipping address at checkout. We want to ensure you are happy and receive your products safely and in time, so please make sure you include your complete address when providing your details through the checkout process. Be sure to review your flat or apartment number and correct postal code. 

 What if my item is not delivered or is lost in transit?

Once parcels have been sent to Australia Post, they are the  property of Australia Post. Cuddl.bub is legally not responsible for lost or damaged goods. Please ensure your shipping confirmation details are kept securely in case further investigation is required. Rest assured that we track all packages, and give you access to tracking details, to prevent this from happening.

Do you offer worldwide shipping?
Currently we only ship within Australia, however we hope to ship internationally in the future! For now, thank you so much for supporting our small business and we hope to be able to send you our Cuddl toddler carrier soon! 

Shipping Methods